OnCall Health

-------✦ INTRODUCTION ✦------

OnCall Health is a secure virtual care app originally developed in English and primarily designed for healthcare providers and patients in North America. 

It facilitates confidential, seamless video meetings between patients and their healthcare providers, focusing on behavioral health services. The app requires users to have an existing OnCall Health patient account to access its features, ensuring a trusted and private telehealth experience.

-------✦ KEY FEATURES ✦-----

Secure Virtual Consultations

OnCall Health offers encrypted video conferencing that complies with healthcare privacy regulations, ensuring all patient-provider interactions remain confidential and secure. This focus on security builds trust and allows users to engage in virtual care with peace of mind.

Behavioral Health Specialization

Tailored specifically for behavioral health providers, the app supports mental health counseling and therapy workflows. This specialization enables clinicians to deliver personalized care efficiently within a virtual environment designed to meet the unique needs of behavioral health patients.

Seamless EHR Integration

The platform integrates smoothly with leading electronic health record (EHR) systems, allowing providers to access patient histories, document sessions, and update treatment plans in real-time. This integration reduces administrative workload and enhances clinical efficiency.

Workflow Automation and Insurance Billing

OnCall Health includes automation tools such as direct insurance billing and API integrations that streamline administrative tasks. These features help healthcare organizations reduce errors, speed up reimbursements, and focus more on patient care rather than paperwork.

User-Friendly Patient Portal

Patients benefit from an intuitive portal where they can schedule appointments, join virtual sessions, and communicate with providers easily. The design accommodates users with varying levels of technical experience, making telehealth accessible and convenient.

-------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: Canada

Original Language: English

-------✦ RECOMMENDED AUDIENCES ✦------

OnCall Health is designed for patients who already have an established relationship with healthcare providers using the OnCall platform, particularly those receiving behavioral health services such as therapy and counseling.

FREQUENTLY ASKED QUESTIONS (FAQ)

Q: Do I need an OnCall Health account to use the app?

A: Yes, you must have an existing OnCall Health patient account provided by your healthcare provider to access the app’s features.

Q: Is OnCall Health suitable for all healthcare specialties?

A: The app is primarily designed for behavioral health services but may support other healthcare areas depending on the provider’s setup.

Q: How secure are the video sessions?

A: All virtual meetings are encrypted and comply with healthcare privacy regulations to ensure confidentiality and data security.

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Contact us at the following sites if you encounter any issues:

Official Website: Here

Email: support@oncallhealth.ca / apps@oncallhealth.com (Developer)

Phone number: +1 647-964-4134

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Version History

v4.04.0 ---- 5 Jul 2025

- Fixed multiple crashes that were impacting a a few users

- Join button is now displayed on Appointment cards at all times, unlocking 10 minutes before meeting start time

- Cancel button will be hidden 1 minute before the appointment start time for patient users

- Secure Login Link has been removed as an option during login since it is not supported at this time