ONAY! Public transport

The ONAY! app is a comprehensive transport solution designed for residents and visitors of Almaty, Karaganda, Saran, Balkhash, Temirtau, Taldykorgan, and Ust-Kamenogorsk. Designed to simplify daily commuting, ONAY! combines real-time public transport tracking, digital fare payments, and smart card management within a single mobile platform.

With extended support hours and accessibility features, ONAY! delivers a modern and inclusive public transportation experience across multiple cities in Kazakhstan.

Real-Time Public Transport Tracking

ONAY! enables accurate tracking of buses and trolleybuses in real time, helping commuters plan their schedules efficiently. Users can build routes using stops or map points, view detailed route schematics for various transport types, and check estimated arrival times directly from stop icons.

Tapping on vehicle icons provides information about transport operators, offering transparency and clarity. Frequently used routes can be saved to Favorites for instant access, ensuring faster trip planning and seamless navigation throughout the city.

ONAY! Card Management

The app simplifies fare payments and card management through digital functionality. Users can activate a free virtual ONAY! card and pay fares by scanning QR codes inside vehicles or manually entering vehicle codes.

Key card features include:

- Instant balance top-ups

- Auto-Topup for uninterrupted travel

- Ride history tracking

- Purchase of travel passes

- Remote management of family and friends’ cards

- Instant blocking of lost or stolen cards

- Home screen widgets for quick access

The “Buy More” option allows tickets to be purchased for additional passengers, making group travel easier and more convenient.

Accessibility Features

ONAY! supports full TalkBack screen reader functionality, ensuring accessibility for visually impaired users. The app is designed to provide an inclusive digital experience, enabling independent and convenient navigation of public transport services.

In-App Marketplace

In select cities—including Almaty, Astana, and Karaganda—the in-app Marketplace offers one-click purchases across various product categories. Accessible through the “Shop” section in the bottom menu, this feature extends the app’s utility beyond transportation.

Customer Support & Technical Assistance

Dedicated customer support is available daily from 6:30 AM to 11:00 PM, with city-specific contact numbers to address inquiries and service concerns. For technical issues, assistance is provided via email at info@onay.kz. Continuous feedback contributes to ongoing service improvements and app optimization.

FAQs

Q1: What is ONAY! used for?

ONAY! is a transport app that provides real-time public transport tracking, digital fare payments, and ONAY! card management in multiple Kazakhstani cities.

Q2: How can fares be paid using ONAY!?

Fares can be paid by scanning QR codes in vehicles or manually entering vehicle codes using a virtual or physical ONAY! card.

Q3: Can ONAY! manage multiple cards?

Yes, the app allows remote balance tracking and top-ups for family and friends’ cards, as well as instant card blocking if lost.

Q4: Does ONAY! provide real-time transport information?

Yes, users can track buses and trolleybuses in real time, view arrival estimates, and access route schematics.

Q5: Is ONAY! accessible for visually impaired users?

Yes, the app supports full TalkBack screen reader functionality to ensure accessibility for visually impaired passengers.

Version History

v3.2.3—26 Jan, 2026

In this update:

- For your convenience, we added a "Show QR" button right on the ONAY! card.

- Now in "Card details" you can select "Favorite ONAY! card", which will always be the first in the list.

- Fixed known errors.

If you encounter problems in the app, write to us at info@onay.kz — your feedback helps us become better.

v3.2.2—23 Jan, 2026

In this update:

- For your convenience, we added a "Show QR" button right on the ONAY! card.

- Now in "Card details" you can select "Favorite ONAY! card", which will always be the first in the list.

- Fixed known errors.

If you encounter problems in the app, write to us at info@onay.kz — your feedback helps us become better.