Hi FPT - Internet, Hỗ trợ 24/7

-------✦ INTRODUCTION ✦------

Hi FPT - Internet, 24/7 Support is a smart customer service app that lets FPT users manage their Internet, TV, camera, and other digital services anytime, anywhere. 

Designed as a reliable digital assistant, Hi FPT makes it easy to track service status, control devices remotely, request support quickly, and enjoy exclusive offers all in one seamless experience.

--------✦ KEY FEATURES ✦------

Remote control of Internet and Wi-Fi:

This feature allows users to manage and control their modem and Wi-Fi remotely, ensuring better performance, safety, and coverage at home.

Fast technical support request:

Users can easily create technical support tickets within the app. The smart auto-routing system ensures faster service than traditional methods.

Access control and Internet usage schedule:

This allows users to schedule Internet access, restrict specific websites, and protect children from harmful online content.

Service upgrades and add-ons:

Users can upgrade their internet package, change services, sign contracts, or purchase additional equipment online in just a few taps.

FGold reward points:

Every transaction earns FGold points. These points can be redeemed for products, services, or vouchers within the FPT ecosystem and with partner brands.

Track support status in real-time:

Users can view live updates on service requests and rate the quality of support received, helping FPT continuously improve service.

Smart error detection system:

The app automatically detects and helps fix Internet issues for a smoother, uninterrupted online experience.

100% digital customer service:

All service-related tasks from contract signing to troubleshooting can be done fully online without visiting a service center.

--------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: Vietnam

Original Language: Vietnamese

--------✦ RECOMMENDED AUDIENCES ✦------

Hi FPT is perfect for individual users, families, and households using FPT Telecom services. It’s especially useful for those who value flexibility, quick support, and digital convenience. 

Frequently Asked Questions (FAQ) :

Q: Who can use the Hi FPT app?

A: The app is designed for current FPT Telecom customers.

Q: Can I manage Wi-Fi settings through the app?

A: Yes. You can remotely control your modem, schedule Internet usage, and restrict unsafe content.

Q: Can I upgrade my Internet or change my service online?

A: Absolutely. All service upgrades and equipment purchases can be completed directly in the app.

Q: What are FGold points used for?

A: FGold points can be redeemed for products, vouchers, or discounts on services within the FPT ecosystem.

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Contact us at the following sites if you encounter any issues:

Official website: here

Email: hotrokhachhang@fpt.com.vn

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Version History

V9.2--------- 10 Jul 2025

Bug fixes and improvements.