CIS PAM Surabaya

-------✦ INTRODUCTION ✦------

Developed in Indonesia and originally released in Indonesian, the CIS PAM Surabaya App is an integrated mobile platform created by Perumda Air Minum Surya Sembada to serve the citizens of Surabaya with transparent and efficient access to public water services.

This civic utility app enables users to check monthly water bills, monitor consumption, submit complaints, track service disruptions, and manage new installation requests—all through a centralized and user-friendly experience designed to streamline communication between Surabaya’s residents and PDAM.

-------✦ KEY FEATURES ✦------

Independent Meter Recording

Submit your own meter readings manually through the app to ensure billing accuracy. This feature promotes transparency and gives users more control over their water usage data.

Monthly Usage & Billing Graph

View detailed monthly summaries of water consumption and billing. Graphical insights help users monitor patterns and make informed water usage decisions.

Real-Time Complaint Submission & Status

Report civic issues such as water outages, pipeline concerns, or other service-related problems. Monitor the status of your complaint and receive updates as actions are taken.

New Installation Registration

Apply for a new water connection directly through the app. Submit required information and documents, then track your application status without visiting the office.

Water Distribution Problem Updates

Stay informed about any service disruptions, outages, or maintenance activities in your area. Receive push notifications when incidents occur.

PDAM News & Announcements

Get the latest updates and official news from PDAM Surya Sembada regarding improvements, public advisories, and organizational updates.

-------✦ COUNTRY OF ORIGIN AND LANGUAGE ✦------

Country: Indonesia 

Original Language: Indonesian

-------✦ RECOMMENDED AUDIENCES ✦------

The CIS PAM Surabaya App is ideal for residents of Surabaya who rely on Perumda Air Minum Surya Sembada for public water supply. It's especially useful for property owners, tenants, and administrators managing daily water consumption, billing, and installation needs. 

Whether you're looking to review your monthly charges, lodge complaints, or stay updated on water distribution changes, this app offers an essential tool for civic engagement and resource transparency.

Frequently Asked Questions (FAQ):

Q: How can I record my water meter reading manually? 

A: You can input your meter reading using the Independent Meter Recording feature on the Customer Service tab.

Q: What kind of complaints can I submit? 

A: You can report issues such as outages, service disruptions, or infrastructural problems directly within the app.

Q: Can I apply for a new water connection using this app?

A: Yes. The app includes a section for new installation applications with status tracking updates.

Q: Will I receive alerts for water disturbances? 

A: Absolutely. The app sends push notifications for any service disruptions or public announcements from PDAM.

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Contact us at the following sites if you encounter any issues:

Official Website: Here

Email: pdam.surya.sembada.surabaya@gmail.com

Phone number: +62 877-8708-8499

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Version History 

v6.8.0 — 9 Apr 2025

- Fixed not being able to take photos for Android version 15

- Fixed loading not closing