Carlcare

Carlcare is a professional after-sales service brand with over 2,000 service centers in more than 58 countries. The Carlcare app is designed to provide fast, convenient, and comprehensive support for device owners worldwide. Through the app, users can access information about their devices, solve technical problems, and enjoy all-around after-sales services with ease.

Online Self-Service

Carlcare offers a wide range of self-service options through the app. Users can check spare parts pricing, warranty information, repair status, and locate the nearest service center. For a smoother experience, the app allows applying for fast repairs and scheduling service appointments directly.

Manual Service

For issues that require personal attention, Carlcare provides one-to-one communication with official technical experts. Users can resolve any device problem quickly through direct support, ensuring professional guidance and accurate solutions.

Official Protection

The app offers access to official protection services to safeguard devices. Features include Extended Warranty Cards and Broken Screen Cards, providing extra coverage and peace of mind for device owners. Activation of these protections is straightforward through the app.

Service Center Locator

Carlcare maintains an extensive network of service centers globally. Users can easily locate the nearest center through the app, making device maintenance and repair convenient and accessible.

Comprehensive Repair Tracking

The app allows users to monitor the status of repairs in real time, from submission to completion. This transparency ensures device owners stay informed throughout the repair process.

Fast and Convenient Experience

By combining self-service, manual support, and official protection options, Carlcare ensures a seamless and efficient after-sales experience. Users can handle all aspects of device care from a single app interface.

FAQs

Q1: What services can I access through the Carlcare app?

The app provides warranty checks, repair tracking, spare part pricing, service center locator, fast repair applications, and direct expert support.

Q2: Can I speak directly with technical experts?

Yes, Carlcare offers one-to-one communication with official technical experts for any device issue.

Q3: How can I activate device protection?

Official protection services such as Extended Warranty Cards or Broken Screen Cards can be activated directly through the app.

Q4: Can I find the nearest service center using the app?

Yes, the app includes a locator feature to find the nearest Carlcare service center anywhere in the 58+ countries served.

Q5: Can I track the status of my device repair?

Yes, the app provides real-time updates on the repair status, ensuring complete transparency throughout the process.

Version History

V6.4.3.1—25 Aug, 2025

1. Optimize APP security and ensure user data security

2. Fixed bugs, more stable and smooth

V6.4.2—1 Aug, 2025

1. Optimize APP security and ensure user data security

2. Fixed bugs, more stable and smooth

V6.4.1—12 Jul, 2025

1. Optimize APP security and ensure user data security

2. Fixed bugs, more stable and smooth